With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Customisations

Sage CRM provides Customisation tools that allow businesses to rapidly modify all aspects of the system. Sage CRM for Sage ERP’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. Sage CRM stand alone or integrated with your ERP back office system, Customisation functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures Sage CRM for Sage ERP can be easily adapted to your business requirements.

Sage CRM Enterprise Integration Server - EIS

Enterprise Integration Server correctly named CRM Integration Server - EIS - is like a SDK (Software Developers Kit) for Sage CRM and is only required when the client wants or needs advanced customisations such as:

• Create Custom Pages or Screens
• Talk to other data bases evoking CRUD capabilities (define CRUD please)
• Create & manage Custom Entities like e.g. An Invitation Record or Subscription
• An Integration Server license gives you through your Sage CRM Solution Provider, access to the complete eWare Object/Block model including all properties and methods for each field.

With EIS, integration potential with Sage CRM is unlimited, it depends on what you are trying to get the integration to do.

In the simples sense, to view, or edit information from a foreign database is not difficult provided the format of the foreign database is ODBC and the ODBC driver can be installed on the CRM server.

• Create the relationship with the foreign table, a simple configuration.
• Create some SQL views.
• Create some screens in CRM.
• Create some ASP pages to call the screens.
• Add the ASP pages to the tabs you want - easy.

Sage CRM is well equipped to build these kinds of integrations, a basic integration can be achieved in a matter of half a day, with more complex integrations the actual "integration point" is really a triviality compared to the business logic developed behind it. Naturally complex business logic takes a long time to turn in to databases and code. The issues around a complex integration will be the same for anyone facing them. Sage CRM makes the integration point so easy that we can call it a triviality, which is a significant leg up on our competitors. To build the integrations takes us a relatively short time and integrates tightly into our core architecture, allowing reports and screens in CRM that come from or control external databases. That is not nearly so easy with any of our competitors products. We have said many times, the ease of this kind of integration is one of Sage CRM's key winning points relative to our competition.

Our only limitations come with proprietary systems. If there is no custom API and the data base is not ODBC compliant, we cannot integrate.

	Sales Automation		Application Integration
	Marketing Automation		Application Customisation
	Customer Care		Sage CRM Web Self Service
	Sage CRM Outlook Integration		Advanced Features
	Mobile Solutions / Offline Synchronization		SMAPS - Google Maps for Sage CRM
	Wireless PDA Access / Mobile Solutions

Email us for more information.